Frequently asked questions

What is the return policy?

Due to the personal nature of our products and their high demandall sales are final. We do not offer refunds under any circumstances.

How fast is shipping?

After processing, standard shipping is 7-14 Business days.

Expedited shipping 2-3 days

Next day shipping is 1 day. 

*Please Note* This is AFTER the processing time. 

What is the difference between virgin and raw hair?

Raw hair is 100% unprocessed human hair, collected directly from a single donor. It has not undergone any chemical treatments (such as steam processing, perming, dyeing, or silicone coating). The cuticles are intact and aligned in one direction, preserving the hair’s natural quality. This means that the hair is only available in natural textures and with proper care can last 2-4 years. Best for customers looking for premium, long-lasting hair that can be dyed, styled, or treated just like their own.

Virgin hair however, it may have undergone minimal processing, such as steam or chemically texturing to create uniform curl patterns or waves. Virgin hair often doesn’t last long with proper care it may last up to 6 months or year. For clients who prioritize exceptional quality, long-term durability, and a truly natural appearance, raw hair offers a superior option compared to virgin hair. Looking for a cheap and quick fix? Raw hair is not for you. 

What if I need my hair In time for a special event? 

Any special orders or if needed for a special event in a timely matter please contact us via email: experience@lex-ury.co

How does the processing time work and what does it mean? 

Processing is the time to prepare your order before it is shipped. Every bundle at Lex-ury is properly co-washed before shipment. So please allow 7-14 Business days for processing.